Centro dos Relógios Antigos

Before depositing at any online casino, take five minutes to read this checklist — it covers the steps most players skip.

Prerequisites

• Verified email address – ensure you can receive confirmation links and notifications.
• Identity documents (passport or driving licence) uploaded for KYC (Know Your Customer) verification.
• A registered payment method that matches your name on the account – e-wallets, cards, or bank transfer.
• Minimum deposit amount met (usually €10–€20) to qualify for bonuses or withdrawals.
• All wagering requirements on active bonuses completed before requesting a withdrawal.
• No pending bonuses or free spins that could block withdrawal requests.

Registration

1. Click the “Sign Up” button on the homepage.
2. Fill in your personal details: full name, date of birth, email address, and phone number.
3. Choose a secure username and password.
4. Select your preferred currency from the dropdown menu.
5. Accept the terms and conditions after reading them thoroughly.
6. Confirm your email by clicking the link sent to your inbox.
7. Log in to your new account and proceed to the cashier.

Calculating Your Bonus

When you claim a welcome offer, the total amount you must wager before withdrawing is calculated using a clear formula. For example, suppose you deposit €100 and receive a 100% bonus up to €200. Your bonus amount is €100 (since you deposited €100), so the total bonus money equals €100. The wagering requirement is typically 30x the sum of deposit and bonus.

Formula: Wagering Requirement (WR) = (Deposit + Bonus) × Multiplier

Plugging in the numbers: WR = (€100 + €100) × 30 = €6,000. This means you must place bets totalling €6,000 before any winnings from the bonus can be withdrawn. The contribution of different games varies; slots often count 100%, while table games may count only 10%–20%. Always check the terms.

Licence & Player Protection

Spinbet operates under a licence issued by the Curacao Gaming Authority. While Curacao-licensed casinos provide a legal framework, they are not subject to the same strict regulatory oversight as those licensed in the UK or Malta. An important note for EU and Nordic players: winnings from Curacao-licensed casinos may be considered taxable income in your home country, so it is wise to consult a tax advisor. The site uses 128-bit SSL encryption to protect your personal and financial data, and all transactions are processed through secure gateways. Always verify the licence number and check for dispute resolution mechanisms, such as the Curacao Gaming Control Board or third-party mediators like ThePOGG.

Deposits & Withdrawals

The following table shows typical payment methods, their minimum deposit amounts, and withdrawal processing times. Note that withdrawal limits may apply per transaction and per week.

To make a spinbet withdrawal, go to the cashier, select “Withdraw”, choose your method, enter the amount, and confirm. You may need to complete KYC first if you have not already done so. For a full list of supported options, visit Spinbet withdrawal.

Support Guide

Here are five common scenarios and how to handle them:

1. Forgot password – Click “Forgot Password” on the login page, enter your email, and follow the reset link. If the email does not arrive, check your spam folder or contact live chat.
2. Deposit not credited – Wait 15 minutes; if still missing, take a screenshot of the transaction from your payment provider and send it to support along with your username.
3. Withdrawal pending – Withdrawals are reviewed manually. If yours is pending beyond the stated processing time, contact support via live chat or email. Provide your withdrawal ID.
4. Account verification – Upload clear copies of your ID, a utility bill (less than 3 months old), and proof of payment method. Verification usually takes 24–48 hours.
5. Bonus not activated – Ensure you opted in and met the minimum deposit. Check your bonus balance. If not showing, contact support with the bonus code used.

Worth Knowing

If your withdrawal is delayed beyond the expected timeframe, follow these steps:

• Check the withdrawal status in your account history – it may still be “Pending” or “Processing”.
• Contact customer support via live chat or email, and provide your withdrawal ID and date requested.
• If no response within 24 hours, request escalation to a manager.
• If unresolved after 72 hours, file a complaint with the Curacao Gaming Control Board (if licensed) or a third-party mediator.
• Note that e-wallets typically process within 24 hours, bank transfers may take 3–5 business days, and card payments up to 7 business days. Crypto withdrawals are usually the fastest.

Common Questions

What is the minimum withdrawal amount?

The minimum withdrawal amount depends on the method you choose, typically ranging from €10 for e-wallets to €50 for bank transfers.

How long do withdrawals take?

Processing times vary: e-wallets are usually instant to 24 hours, cards take 1–3 business days, and bank transfers take 3–7 business days after approval.

Do I need to verify my identity before withdrawing?

Yes, most casinos require KYC verification before processing your first withdrawal. Upload your documents in advance to avoid delays.

Can I withdraw using a different payment method than my deposit?

Generally, you must withdraw using the same method you deposited with. Some casinos allow alternative methods if the original is not available for payouts.

What are wagering requirements and how do they affect withdrawals?

Wagering requirements are the amount you need to bet before you can withdraw bonus winnings. They are calculated as a multiplier of the deposit plus bonus, and must be met within a set time frame.

Is there a maximum withdrawal limit?

Yes, many casinos impose per-transaction and monthly limits. Check the terms and conditions for exact amounts, which often range from €5,000 to €10,000 per month.

What should I do if my withdrawal is rejected?

If your withdrawal is rejected, the casino will usually notify you with a reason. Common causes include incomplete verification, bonus rule violations, or exceeding limits. Contact support for clarification.

Can I cancel a pending withdrawal?

Yes, as long as the withdrawal is still in “Pending” status. Go to the cashier section and look for a cancel option. Once processed, it cannot be reversed.

Do I pay taxes on my winnings?

Tax liability depends on your country of residence. Since the casino holds a Curacao licence, winnings may be subject to local income tax. We recommend consulting a tax professional.

By following these steps and understanding the mechanics behind bonuses, payment methods, and support procedures, you can manage your casino account more effectively and avoid common pitfalls. Always read the terms carefully and keep records of your transactions.